D 2020

Key Performance Indicators the providers of logistic services: experience of selected companies

CHYTILOVA, Ekaterina, Siyka DEMIROVA and Marie JUROVÁ

Basic information

Original name

Key Performance Indicators the providers of logistic services: experience of selected companies

Authors

CHYTILOVA, Ekaterina (203 Czech Republic, belonging to the institution), Siyka DEMIROVA and Marie JUROVÁ (203 Czech Republic)

Edition

Sofia, Bulgaria, 2019 II International Conference on High Technology for Sustainable Development (HiTech), p. 1-4, 5 pp. 2020

Publisher

IEEE

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

50204 Business and management

Country of publisher

Bulgaria

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

RIV identification code

RIV/26867184:_____/20:N0000020

Organization unit

Moravian Business College Olomouc

ISBN

978-1-7281-4556-3

DOI

Keywords in English

KPI;logistics services provider;performance measurement

Tags

Změněno: 4/5/2021 09:07, Ing. Michaela Nováková

Abstract

V originále

this paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.