D
2020
Key Performance Indicators the providers of logistic services: experience of selected companies
CHYTILOVA, Ekaterina, Siyka DEMIROVA and Marie JUROVÁ
Basic information
Original name
Key Performance Indicators the providers of logistic services: experience of selected companies
Authors
CHYTILOVA, Ekaterina (203 Czech Republic, belonging to the institution), Siyka DEMIROVA and Marie JUROVÁ (203 Czech Republic)
Edition
Sofia, Bulgaria, 2019 II International Conference on High Technology for Sustainable Development (HiTech), p. 1-4, 5 pp. 2020
Other information
Type of outcome
Stať ve sborníku
Field of Study
50204 Business and management
Country of publisher
Bulgaria
Confidentiality degree
není předmětem státního či obchodního tajemství
Publication form
electronic version available online
RIV identification code
RIV/26867184:_____/20:N0000020
Organization unit
Moravian Business College Olomouc
Keywords in English
KPI;logistics services provider;performance measurement
V originále
this paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.
Displayed: 6/11/2024 09:58