@inproceedings{3775,
   author = {Chytilova, Ekaterina and Demirova, Siyka and Jurová, Marie},
   address = {Sofia, Bulgaria},
   booktitle = {2019 II International Conference on High Technology for Sustainable Development (HiTech)},
   doi = {http://dx.doi.org/10.1109/HiTech48507.2019.9128266},
   keywords = {KPI;logistics services provider;performance measurement},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Sofia, Bulgaria},
   isbn = {978-1-7281-4556-3},
   pages = {1-4},
   publisher = {IEEE},
   title = {Key Performance Indicators the providers of logistic services: experience of selected companies},
   year = {2020}
}

TY  - JOUR
ID  - 3775
AU  - Chytilova, Ekaterina - Demirova, Siyka - Jurová, Marie
PY  - 2020
TI  - Key Performance Indicators the providers of logistic services: experience of selected companies
PB  - IEEE
CY  - Sofia, Bulgaria
SN  - 9781728145563
KW  - KPI;logistics services provider;performance measurement
N2  - this paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.
ER  - 

CHYTILOVA, Ekaterina, Siyka DEMIROVA and Marie JUROVÁ. Key Performance Indicators the providers of logistic services: experience of selected companies. Online. In \textit{2019 II International Conference on High Technology for Sustainable Development (HiTech)}. Sofia, Bulgaria: IEEE, 2020, p.~1-4, 5 pp. ISBN~978-1-7281-4556-3. Available from: https://dx.doi.org/10.1109/HiTech48507.2019.9128266.