Key Performance Indicators the providers of logistic services:
experience of selected companies

D 2020

Key Performance Indicators the providers of logistic services: experience of selected companies

CHYTILOVA, Ekaterina, Siyka DEMIROVA a Marie JUROVÁ

Základní údaje

Originální název

Key Performance Indicators the providers of logistic services: experience of selected companies

Autoři

CHYTILOVA, Ekaterina (203 Česká republika, domácí), Siyka DEMIROVA a Marie JUROVÁ (203 Česká republika)

Vydání

Sofia, Bulgaria, 2019 II International Conference on High Technology for Sustainable Development (HiTech), od s. 1-4, 5 s. 2020

Nakladatel

IEEE

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

50204 Business and management

Stát vydavatele

Bulharsko

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Kód RIV

RIV/26867184:_____/20:N0000020

Organizační jednotka

Moravská vysoká škola Olomouc

ISBN

978-1-7281-4556-3

DOI

http://dx.doi.org/10.1109/HiTech48507.2019.9128266

Klíčová slova anglicky

KPI;logistics services provider;performance measurement

Štítky

RIV20

Změněno: 4. 5. 2021 09:07, Ing. Michaela Nováková

Anotace

V originále

this paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.

Citovat

CHYTILOVA, Ekaterina, Siyka DEMIROVA a Marie JUROVÁ. Key Performance Indicators the providers of logistic services: experience of selected companies. Online. In 2019 II International Conference on High Technology for Sustainable Development (HiTech). Sofia, Bulgaria: IEEE, 2020, s. 1-4, 5 s. ISBN 978-1-7281-4556-3. Dostupné z: https://dx.doi.org/10.1109/HiTech48507.2019.9128266.

@inproceedings{3775,
   author = {Chytilova, Ekaterina and Demirova, Siyka and Jurová, Marie},
   address = {Sofia, Bulgaria},
   booktitle = {2019 II International Conference on High Technology for Sustainable Development (HiTech)},
   doi = {http://dx.doi.org/10.1109/HiTech48507.2019.9128266},
   keywords = {KPI;logistics services provider;performance measurement},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Sofia, Bulgaria},
   isbn = {978-1-7281-4556-3},
   pages = {1-4},
   publisher = {IEEE},
   title = {Key Performance Indicators the providers of logistic services: experience of selected companies},
   year = {2020}
}

TY  - JOUR
ID  - 3775
AU  - Chytilova, Ekaterina - Demirova, Siyka - Jurová, Marie
PY  - 2020
TI  - Key Performance Indicators the providers of logistic services: experience of selected companies
PB  - IEEE
CY  - Sofia, Bulgaria
SN  - 9781728145563
KW  - KPI;logistics services provider;performance measurement
N2  - this paper describes the term logistics service provider and their types. Authors shown the three short case studies that are oriented to KPI in practice. One of them is oriented to KPI for customer satisfaction measurement (DHL Express CZ). The other one is oriented to KPI in warehouse during the changes the processes in company. The third one is oriented to the key factors of company competitiveness related to customer service efficiency. The main aim of paper is the presentation of key performance indicator in the field of logistics service providing from the practical point of view.
ER  -

CHYTILOVA, Ekaterina, Siyka DEMIROVA a Marie JUROVÁ. Key Performance Indicators the providers of logistic services: experience of selected companies. Online. In \textit{2019 II International Conference on High Technology for Sustainable Development (HiTech)}. Sofia, Bulgaria: IEEE, 2020, s.~1-4, 5 s. ISBN~978-1-7281-4556-3. Dostupné z: https://dx.doi.org/10.1109/HiTech48507.2019.9128266.

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