D 2022

THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED

PAWLICZEK, Adam, Ekaterina CHYTILOVA, Pavel KOLOŠ and Štefan KOLUMBER

Basic information

Original name

THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED

Authors

PAWLICZEK, Adam (203 Czech Republic, belonging to the institution), Ekaterina CHYTILOVA (203 Czech Republic), Pavel KOLOŠ (203 Czech Republic, belonging to the institution) and Štefan KOLUMBER (203 Czech Republic, belonging to the institution)

Edition

Ostrava, CLC 2022 - Carpathian Logistics Congress - Conference Proceedings, p. 13-19, 7 pp. 2022

Publisher

TANGER Ltd.

Other information

Language

English

Type of outcome

Stať ve sborníku

Field of Study

50204 Business and management

Country of publisher

Czech Republic

Confidentiality degree

není předmětem státního či obchodního tajemství

Publication form

electronic version available online

References:

Organization unit

Moravian Business College Olomouc

ISBN

978-80-88365-08-2

ISSN

DOI

Keywords in English

Outsourcing; logistics services; quality; supplier-customer relationship

Tags

Změněno: 6/1/2023 13:12, Ing. Michaela Nováková

Abstract

V originále

Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.