D
2022
THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED
PAWLICZEK, Adam, Ekaterina CHYTILOVA, Pavel KOLOŠ and Štefan KOLUMBER
Basic information
Original name
THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED
Authors
PAWLICZEK, Adam (203 Czech Republic, belonging to the institution), Ekaterina CHYTILOVA (203 Czech Republic), Pavel KOLOŠ (203 Czech Republic, belonging to the institution) and Štefan KOLUMBER (203 Czech Republic, belonging to the institution)
Edition
Ostrava, CLC 2022 - Carpathian Logistics Congress - Conference Proceedings, p. 13-19, 7 pp. 2022
Other information
Type of outcome
Stať ve sborníku
Field of Study
50204 Business and management
Country of publisher
Czech Republic
Confidentiality degree
není předmětem státního či obchodního tajemství
Publication form
electronic version available online
Organization unit
Moravian Business College Olomouc
Keywords in English
Outsourcing; logistics services; quality; supplier-customer relationship
V originále
Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.
Displayed: 15/11/2024 16:11