PAWLICZEK, Adam, Ekaterina CHYTILOVA, Pavel KOLOŠ and Štefan KOLUMBER. THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED. Online. In CLC 2022 - Carpathian Logistics Congress - Conference Proceedings. Ostrava: TANGER Ltd., 2022, p. 13-19. ISBN 978-80-88365-08-2. Available from: https://dx.doi.org/10.37904/clc.2022.4527.
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Basic information
Original name THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED
Authors PAWLICZEK, Adam (203 Czech Republic, belonging to the institution), Ekaterina CHYTILOVA (203 Czech Republic), Pavel KOLOŠ (203 Czech Republic, belonging to the institution) and Štefan KOLUMBER (203 Czech Republic, belonging to the institution).
Edition Ostrava, CLC 2022 - Carpathian Logistics Congress - Conference Proceedings, p. 13-19, 7 pp. 2022.
Publisher TANGER Ltd.
Other information
Original language English
Type of outcome Proceedings paper
Field of Study 50204 Business and management
Country of publisher Czech Republic
Confidentiality degree is not subject to a state or trade secret
Publication form electronic version available online
WWW URL
Organization unit Moravian Business College Olomouc
ISBN 978-80-88365-08-2
ISSN 2694-9318
Doi http://dx.doi.org/10.37904/clc.2022.4527
Keywords in English Outsourcing; logistics services; quality; supplier-customer relationship
Tags RIV2023
Changed by Changed by: Ing. Michaela Nováková, učo 5293. Changed: 6/1/2023 13:12.
Abstract
Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.
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