D
2022
THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED
PAWLICZEK, Adam, Ekaterina CHYTILOVA, Pavel KOLOŠ a Štefan KOLUMBER
Základní údaje
Originální název
THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED
Autoři
PAWLICZEK, Adam (203 Česká republika, domácí), Ekaterina CHYTILOVA (203 Česká republika), Pavel KOLOŠ (203 Česká republika, domácí) a Štefan KOLUMBER (203 Česká republika, domácí)
Vydání
Ostrava, CLC 2022 - Carpathian Logistics Congress - Conference Proceedings, od s. 13-19, 7 s. 2022
Další údaje
Typ výsledku
Stať ve sborníku
Obor
50204 Business and management
Stát vydavatele
Česká republika
Utajení
není předmětem státního či obchodního tajemství
Forma vydání
elektronická verze "online"
Organizační jednotka
Moravská vysoká škola Olomouc
Klíčová slova anglicky
Outsourcing; logistics services; quality; supplier-customer relationship
V originále
Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.
Zobrazeno: 14. 11. 2024 15:13