THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES
IN THE CZECH ENTERPRISES IS UNDERESTIMATED

D 2022

THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED

PAWLICZEK, Adam, Ekaterina CHYTILOVA, Pavel KOLOŠ a Štefan KOLUMBER

Základní údaje

Originální název

THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED

Autoři

PAWLICZEK, Adam (203 Česká republika, domácí), Ekaterina CHYTILOVA (203 Česká republika), Pavel KOLOŠ (203 Česká republika, domácí) a Štefan KOLUMBER (203 Česká republika, domácí)

Vydání

Ostrava, CLC 2022 - Carpathian Logistics Congress - Conference Proceedings, od s. 13-19, 7 s. 2022

Nakladatel

TANGER Ltd.

Další údaje

Jazyk

angličtina

Typ výsledku

Stať ve sborníku

Obor

50204 Business and management

Stát vydavatele

Česká republika

Utajení

není předmětem státního či obchodního tajemství

Forma vydání

elektronická verze "online"

Odkazy

URL

Organizační jednotka

Moravská vysoká škola Olomouc

ISBN

978-80-88365-08-2

ISSN

DOI

http://dx.doi.org/10.37904/clc.2022.4527

Klíčová slova anglicky

Outsourcing; logistics services; quality; supplier-customer relationship

Štítky

RIV2023

Změněno: 6. 1. 2023 13:12, Ing. Michaela Nováková

Anotace

V originále

Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.

Citovat

PAWLICZEK, Adam, Ekaterina CHYTILOVA, Pavel KOLOŠ a Štefan KOLUMBER. THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED. Online. In CLC 2022 - Carpathian Logistics Congress - Conference Proceedings. Ostrava: TANGER Ltd., 2022, s. 13-19. ISBN 978-80-88365-08-2. Dostupné z: https://dx.doi.org/10.37904/clc.2022.4527.

@inproceedings{349604,
   author = {Pawliczek, Adam and Chytilova, Ekaterina and Kološ, Pavel and Kolumber, Štefan},
   address = {Ostrava},
   booktitle = {CLC 2022 - Carpathian Logistics Congress - Conference Proceedings},
   doi = {http://dx.doi.org/10.37904/clc.2022.4527},
   keywords = {Outsourcing; logistics services; quality; supplier-customer relationship},
   howpublished = {elektronická verze "online"},
   language = {eng},
   location = {Ostrava},
   isbn = {978-80-88365-08-2},
   pages = {13-19},
   publisher = {TANGER Ltd.},
   title = {THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED},
   url = {https://doi.org/10.37904/clc.2022.4527},
   year = {2022}
}

TY  - JOUR
ID  - 349604
AU  - Pawliczek, Adam - Chytilova, Ekaterina - Kološ, Pavel - Kolumber, Štefan
PY  - 2022
TI  - THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED
PB  - TANGER Ltd.
CY  - Ostrava
SN  - 9788088365082
KW  - Outsourcing
KW  - logistics services
KW  - quality
KW  - supplier-customer relationship
UR  - https://doi.org/10.37904/clc.2022.4527
N2  - Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.
ER  -

PAWLICZEK, Adam, Ekaterina CHYTILOVA, Pavel KOLOŠ a Štefan KOLUMBER. THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED. Online. In \textit{CLC 2022 - Carpathian Logistics Congress - Conference Proceedings}. Ostrava: TANGER Ltd., 2022, s.~13-19. ISBN~978-80-88365-08-2. Dostupné z: https://dx.doi.org/10.37904/clc.2022.4527.

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