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@inproceedings{349604,
author = {Pawliczek, Adam and Chytilova, Ekaterina and Kološ, Pavel and Kolumber, Štefan},
address = {Ostrava},
booktitle = {CLC 2022 - Carpathian Logistics Congress - Conference Proceedings},
doi = {http://dx.doi.org/10.37904/clc.2022.4527},
keywords = {Outsourcing; logistics services; quality; supplier-customer relationship},
howpublished = {elektronická verze "online"},
language = {eng},
location = {Ostrava},
isbn = {978-80-88365-08-2},
pages = {13-19},
publisher = {TANGER Ltd.},
title = {THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED},
url = {https://doi.org/10.37904/clc.2022.4527},
year = {2022}
}
TY - JOUR
ID - 349604
AU - Pawliczek, Adam - Chytilova, Ekaterina - Kološ, Pavel - Kolumber, Štefan
PY - 2022
TI - THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED
PB - TANGER Ltd.
CY - Ostrava
SN - 9788088365082
KW - Outsourcing
KW - logistics services
KW - quality
KW - supplier-customer relationship
UR - https://doi.org/10.37904/clc.2022.4527
N2 - Usual levels of logistics services provided, and their characteristic features are defined the in the paper. The main goal of this paper is to describe the current state of application of logistics services outsourcing in the Czech Republic, find specifics about their quality control and recommend suggestions for improvement. This paper aims to describe the basic parameters of modern logistics services outsourcing, as a results of original research. The quantitative research was carried out in the enterprises of different types and sizes in Czech Republic with the application of questionnaire survey. The issues of primary research concerned the type of services requested and the way of managing supplier-customer relationship within the provision of outsourced logistics services. The interpretation of the research results is described in the paper. The paper sets out the characteristic features of the current state of management of logistics services’ outsourcing in the Czech Republic. The most important research finding shows significant underestimating of outsourced logistics services quality control and influencing by the enterprises that outsource their logistics services. This awareness and knowledge of connected risk makes possible to strengthen supplier-customer relationships and quality in the provision of outsourced logistics services.
ER -
PAWLICZEK, Adam, Ekaterina CHYTILOVA, Pavel KOLOŠ a Štefan KOLUMBER. THE QUALITY CONTROL OF THE OUTSOURCING OF LOGISTICS PROCESSES IN THE CZECH ENTERPRISES IS UNDERESTIMATED. Online. In \textit{CLC 2022 - Carpathian Logistics Congress - Conference Proceedings}. Ostrava: TANGER Ltd., 2022, s.~13-19. ISBN~978-80-88365-08-2. Dostupné z: https://dx.doi.org/10.37904/clc.2022.4527.
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