XAPCS Professional Communication Skills

Moravská vysoká škola Olomouc
léto 2024
Rozsah
0/2/0. 3 kr. Ukončení: z.
Vyučující
Mgr. Siran Agadzhanyan (cvičící)
Ing. Omar Ameir, Ph.D. (pomocník)
Mgr. Dagmar Halová (pomocník)
Mgr. Filip Randjak (pomocník)
Garance
Moravská vysoká škola Olomouc
Dodavatelské pracoviště: Moravská vysoká škola Olomouc
Omezení zápisu do předmětu
Předmět je otevřen studentům libovolného oboru.
Předmět si smí zapsat nejvýše 1 stud.
Momentální stav registrace a zápisu: zapsáno: 0/1, pouze zareg.: 0/1
Cíle předmětu
The objective of the course is to familiarise students with principles of professional managerial communication and to develop their active communication skills by means of active exercises. The student learns to perceive communication as a process they are able to control and to influence all its phases – to effectively convey information, to speak in order to impress the other person, to perceive feedback from them and to achieve their goal in a business negotiation.
Osnova
  • 1. Communication process, structure of a communication process.
  • 2. The role of information transmitter. The role of information receiver. Transmission reference frame.
  • 3. Listening techniques, empathic listening. Questioning techniques, question types, sequences of questions.
  • 4. Assertiveness – basic rules, manifestations of aggression, manifestations of passivity, assertive laws, assertive skills.
  • 5. Conducting a business meeting, interview structure. The rules of customer approach in a face-to-face negotiation.
  • 6. Characteristics of telephone, personal and written communication.
  • 7. Specification of conflict, ways of experiencing conflict, phases of conflict development. Types of conflict.
  • 8. Approaches to interpersonal conflict solution in the working environment.
  • 9. Teamwork. Setting up a work team. The role of team members, fulfilment of team roles.
  • 10. The role of a team leader. Organization of team activities, setting goals for a team.
  • 11. Consensus, compromise – approaches to problem solving in a team.
  • 12. Presenting an idea to a group – presentation techniques. Working with body language. Working with aids.
Literatura
    povinná literatura
  • DEVITO, J. A. Human Communication: The Basic Course. Pearson Education, 2017. ISBN 9780134409450. info
  • NYBERG, C. Communication Skills. 1st. ed. London: Bookboon.com Ltd, 2016. ISBN 978-87-403-1096-2. info
  • DAVIES, J. Communication Skills. 3rd ed. Pearson Education Limited, 2010, 208 s. ISBN 0-273-72952-7. info
  • SOMERS, M. Coaching in a Week. London: Hodder and Stoughton, 2002. ISBN 0-340-804920. info
  • FISHER CHAN, J. Communication skills for managers. 5th ed. Saranac Lake: American Management Association, 2002. ISBN 978-07-612-1338-3. info
    doporučená literatura
  • WHITMORE, J. Coaching for performance: The Principles and Practice of Coaching and Leadership. 5th. ed. Naperville, Ill: Nicholas Brealey Pub, 2017. ISBN 978-14-736-5812-7. info
  • DOYLE, A. Top 10 Communication Skills for Workplace Success. New York: About, Inc., 2017. URL info
  • STONE, D. a S. HEEN. Thanks for the Feedback. The Science and Art of Receiving Feedback Well. New York: Penguin Books, New York, 2014, 368 s. ISBN 978-0-670-01466-8. info
Metody hodnocení
Course credit: active participation in seminars, fulfilment of seminar assignments in accordance with the course content, final presentation.
Vyučovací jazyk
Angličtina
Další komentáře
Předmět je vyučován každoročně.
Výuka probíhá každý týden.
Předmět je zařazen také v obdobích léto 2022.
  • Statistika zápisu (nejnovější)
  • Permalink: https://is.mvso.cz/predmet/mvso/leto2024/XAPCS