ARSMD_USVP Sociocultural and Managerial Skills Development

Moravian Business College Olomouc
Summer 2016
Extent and Intensity
0/1/0. 6 credit(s). Type of Completion: k (colloquium).
Teacher(s)
PhDr. Dana Bernardová, Ph.D. (seminar tutor)
Guaranteed by
PhDr. Dana Bernardová, Ph.D.
Moravian Business College Olomouc
Course Enrolment Limitations
The course is offered to students of any study field.
Course objectives
The aim of the course is to introduce to students the communication as a manager´s skill. After a successful completion of the course, they will be knowledgeable and with beginning skills in the basic manager´s communication techniques. This programme is specifically designed for students in preparation proces as next managers. It is aimed at increasing attendees' knowledge when communicating and developing their interpersonal and managerial skills. The course encourage attendees to use one to one communication techniques as a method of developing staff performance and motivation. Course develop tools, techniques and approaches that will enable attendees to influence others towards positive presentation ideas, whilst building good personal relationships. Course helps attendees become more information about them selves in giving and receiving feedback.
Syllabus
  • 1. Communication as a technique.
    Model of Communication, the giving out and receiving of clear information.
    How to handle barriers in clear communication.
    Interpersonal skills - verbal, vocal, visual communication.
    Developing positive working relationships (I'm OK - You're OK)
    Transactional analysis with improving international relationship.
    Persuasion techniques.
    Home preparation:
    Manager´s Communication competence overview - from managerial literature.

    2. One to one communication skills for managers.
    Listening.
    Questioning.
    Telephone communication - design, skills.
    Exercise: Roleplay with audio record.
    Development of an assertive style, accurate face-to-face communication.
    Managerial Interview delivery skills (with customer, with deputy, with colleagues).
    Exercise: Roleplay with video record.
    Feedback as a managerial technique.
    Excercise: Giving feedback to colleague.
    Home preparation:
    Preparation content of 10 minutes presentation.

    3. Presentation skills as style of manager communication with the team.
    Clarify the purpose.
    Setting presentation objectives.
    Selecting ideas (mindmapping).
    Structuring the presentation.
    Using notes and visual aids.
    Stage management (environment, layout and equipment).
    Personal presentation (verbal, vocal and visual impact).
    Excercise: 10 minutes presentation. Giving feedback.
    Home preparation:
    Writing Self description - My communication skills and development plan.
Literature
    required literature
  • SOMERS, M. Coaching in a Week. London: Hodder and Stoughton, 2002. ISBN 0-340-804920. info
  • BONNY, C. The Salesperson´s Pocketbook. Arlesford: Management Pocketbooks, 2002. ISBN 1-870471-92-X. info
  • FORSYTH, P., HAILSTONE, P. The Sales Excellence Pocketbook. Alresford: Management Pocketbooks, 1998. ISBN 1-870471-57-1. info
  • HUNTER, J., TUALLY, C. Developing Management Skills: a Case Study Approach to: Teams, Performance Management, Grievances and Disputes, Goal Achievement. Adelaide: Adelaide Institute Press, 1997. ISBN 0-958-732507. info
  • WHETTEN, D. A., CAMERON, K. S. Developing Management Skills. New York: HarpreCollins College Publishers, 1995. ISBN 0-673-99246-2. info
  • ROBSON, M., BEARY, C. Facilitating. Aldershot: Gower, 1995. ISBN 0-566-07449-4. info
  • RUE, L. W., BYARS, L. L. Management: Skills and Application. Homewood: Irwin, 1992. ISBN 0-256-087024. info
Language of instruction
English
Further comments (probably available only in Czech)
The course can also be completed outside the examination period.
Teacher's information
1) Active approach during the course.
2) Roleplay with receiving of feedback during the course.
3) Giving feedback to colleague during the course.
4) 10 minutes Personal Presentation with feedback.
5) Personal Self Analysis overview.

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